Teladoc Health - Providers
Unites States – Virtual
Teladoc Health is creating a new kind of healthcare experience with greater convenience, outcomes, and value. Our Expert Medical Services (EMS) offers the only physician-led comprehensive suite of expert virtual care solutions that lead members to resolution for any medical concern, from the first moment of need.
Position Summary
The Physician Case Manager role assists members in navigating their medical journey including, interviewing members for case evaluation, preparing their medical information for assessment by experts, developing questions to ask experts, and regular on-going contact with members to assist through the process.
The ideal candidate for this role is a physician who thrives in a patient advocate role and who flourishes in an environment of curiosity and discovery to best help our members on their medical journeys.
We are seeking candidates who are available to commit to 15-20 hours per week to this position. Hours can vary from week to week, dependent on member needs. Physician Case Managers are 1099 independent contractors and non-benefited.
Responsibilities
1) Obtains a comprehensive health history by leading members through a systematic and dynamic intake assessment to capture all relevant data about their current condition and health history.
2) Directs patients to the most appropriate service line based on their medical condition; sets appropriate member expectations for each process.
3) Works in partnership with the clinical team in support of case development.
Support expediting procurement of patient medical records.
4) Write comprehensive clinical summary and present expert physician findings.
5) Communicate with patients in a caring and compassionate manner; communicate with EMS team in a courteous and professional manner.
6) Track all communication with members in Salesforce (training provided).
7) Adhere to and abide by all regulations, policies, work procedures and instructions.
Minimum Requirements
-Board certified in specialty/subspecialty (ABMS or AOA)
-Active state medical license(s)
-Active Federal DEA certificate/number
-No open malpractice claims
-No open licensing board complaints or a probated or restricted license
Skill Requirements
-Possess excellent written and verbal communication skills
-Demonstrate effective organization and time management skills
-Belief in the role of physician as both clinician and patient advocate
-Able to work independently and be flexible
-Able to maintain confidentiality
-Proficient in technology, including Microsoft Office suite
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare history, yet we remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding – we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.