General Medical FAQ
The General Medicine service is staffed by a network of board-certified physicians who diagnose routine, non-emergency medical problems via the telephone and video. Teladoc Health physicians recommend treatment and prescribe medication (when appropriate) by telephone and video 24 hours a day, 365 days a year to patients.
Teladoc Health asks physicians to provide a minimum of 20 hours of availability per month. You will work with our scheduling team to develop a schedule that works for you.
No. If follow-up care is required, the physician will recommend the patient see a primary care physician or visit an urgent care setting.
Teladoc Health provides services to patients of all ages. Teladoc Health and the physician determine the best age ranges for the doctor to treat based upon the physician’s comfort level and the physician’s current practice age population.
Yes. Teladoc Health requires each patient to complete a medical history disclosure prior to their consult.
The average visit takes between 8-10 minutes to complete. The member requests his/her preference for a phone or video call.
Yes. You will use our embedded e-script service for prescriptions, but we do not allow the prescription of any controlled substances on the platform. We have nursing, associate provider, and pharmacy teams to support prescription requests.